Returns & Exchanges

At Sweetly, we want you to love every piece you wear, so we offer a hassle-free 30-day return policy for all unworn items with original tags. If your fit isn't quite right, we are here to help you find your perfect match or provide a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund has been processed.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing